Privacy Policy

This Privacy Policy explains how Bari Explorer processes personal data when you use the website, request a tour, or communicate with us about culinary and market experiences.

Effective Date
As stated in this policy
Scope
All users of our services
Questions?
01 · Purpose

Purposes of Processing

We use personal data to respond to enquiries, manage booking requests, confirm dates, group size, dietary information, route details, and guide language, process payments, communicate meeting and participation details, provide the requested tour or experience, maintain website security, improve service operations, and meet legal, accounting, and recordkeeping obligations.

Processing is limited to the purposes described below.
02 · Sharing

Service Providers and Partners

We may share personal data with service providers that support website hosting, communications, booking administration, payment processing, and related operational functions. Where a tour request requires coordination with venues or other local partners, we share only the information needed to arrange the requested experience.

Operational partners receive only the data needed for their role.
User Rights

Your Rights

Subject to applicable law, you may have rights to know what data we hold, correct inaccurate information, request deletion, object to certain processing, and request restriction of processing in limited cases. These rights are not absolute and may be limited by legal or operational requirements.

Available rights may vary according to the applicable legal basis and local law.
Requests

How to Make a Request

To exercise a privacy right, send a clear request through the contact details in this policy and describe the data or processing concerned. We may ask for information needed to verify your identity and to respond appropriately. If a request is complex or repetitive, we may respond within the period allowed by law.

Requests are handled after reasonable verification of identity and scope.
Data Retention

Data Retention

We keep personal data only for as long as needed for booking administration, customer communication, legal compliance, dispute handling, and recordkeeping. When data is no longer needed, we delete it or anonymize it where appropriate.

Retention depends on the purpose for which the data was collected and any legal duty to keep it.
Policy Updates

Policy Updates

When we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the stated effective date.

We may revise this notice to reflect legal, operational, or technical changes.
Data category

Data We Collect

We may process identification and contact details, booking and participation details, dietary information you choose to provide, payment-related information, communication records, and technical data such as device, browser, and usage information. Where needed for a tour request, we may also process preferences relevant to route planning and tasting arrangements.

The categories collected depend on booking, inquiry, and website use.
Collection source

Sources of Data

We receive personal data from website forms, email, phone, and other direct communications. We also collect limited technical data automatically when the website is used, and we may receive booking or payment confirmations from service providers involved in the transaction.

Most data comes directly from the person making the request or booking.
Cookie type

Types of Cookies

Cookies may include strictly necessary cookies for site operation, preference cookies that remember settings, and analytics cookies that help us understand how the website is used. Cookies may be session-based or persistent, depending on their purpose.

We use only cookies needed for operation, preferences, and basic analytics where enabled.
User control

Cookie Controls

You may block or delete cookies through your browser settings. If the website provides a cookie preference tool, you may use it to manage non-essential cookies. Some features may not function properly if certain cookies are disabled.

Cookie choices can be adjusted through browser settings and, where available, site controls.

Contact Information

Privacy email
feedback@twigpondcandywagon.click
Privacy phone
+39 312 038 3960
Postal address
Viale Antonio Salandra 16, 70124 Bari
Privacy contact

Use the contact details below for privacy questions and rights requests.

GDPR
EU framework

GDPR Overview

Where the GDPR applies, we process personal data on a lawful basis such as performance of a contract, steps taken at your request before a booking, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is relevant for operating guided culinary and market tours, handling enquiries, and maintaining our website.

If you are in the European Economic Area, the GDPR may apply to our processing of your personal data.

This section is intended for users protected by EU data protection law.
GDPR-aware

GDPR Rights

Where the GDPR applies, you may have rights to access, rectify, erase, restrict, or object to processing, and to receive certain data in a portable format. If processing is based on consent, you may withdraw consent for future processing. You may also lodge a complaint with the competent supervisory authority.

The scope of these rights depends on the legal basis and the context of processing.